What is the difference between customer service and technical support?

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Jack07 Asked on July 13, 2019 in Aol.
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Tech Support Services

Throughout the world, companies are struggling with respect to the changing technologies, increasing operational costs and expectations of the customers. The rapidly increasing demand for the sophisticated technology products and Internet-based devices and services is making it difficult for the companies to offer world-class, customer-focused services and thus, they are investing in innovating and improving the support processes which can help them get the much needed competitive edge.

ICCS can help companies achieve this competitive edge with the help of our world-class technical support services. Be it troubleshooting, problem resolution or helping companies improve their service levels, our technical support services are what a company needs to build competitive differentiation.

Our Services

As a leading BPO technical support service provider, ICCS offers an extensive range of services which include-

Customer Support
Hardware and Product Support
L1, L1.5, and L2 Technical Support
IT Support
Our Expertise

With several years of experience in this domain, we have helped several businesses all over the world provide world-class technical support to their customers. We have a strong workforce of more than 2500 employees capable of delivering exceptional Customer Service.

Some important factors which help us stay ahead of our competition are-

Highly scalable cloud-based solutions
Process Automation
Integrated business management system
ISO 9001:2008 Certified services
24×7 services
Service provided through call, email, social media and chat
Standardized industry practices to increase the first-time resolution (FTR)
A number of industry leaders throughout the world have benefitted with our BPO technical support services and you too can experience similar benefits. Our cost-effective support services are what your business needs to stay ahead of the competition and achieve your business objectives.

Get in touch with us today to know more about our technical support services and how we can benefit your business!

You need of any our Technical Support agent. Please call Technical Support team at +44 203 880 7918 our experts are available 24/7 by phone.
More Info  –   http://aoltech.supportphone-number.co.uk/

Steve07 Answered on July 15, 2019.
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  • Customer Support Phone Number