Hijacked Aol Email Account – Lack of security?
Yes. Some systems delay the change of secondary email from being effective in order to allow a legitimate owner to recover it,
but most systems simply allow it and instead rely on detecting after the fact that it was indeed stolen in order to reassign it.
It is often painful to get them to do that. You would expect them to have a log stating that the password,
secret questions and recovery email were all changed 2 hours ago, and that you have access to the
secondary email (eg. by providing the timestamp they sent it).
Maybe the user scripts they are using are simply not prepared for this eventuality, or their first tier support
is unable to recognize a compromised account. See the article of the
“Epic Hacking” suffered by Mat Honan for a number of failures by Apple customer support.
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